Atlassian Subject Matter Expert (ASME)

Location: Duluth, GA
Date Posted: 10-12-2018

Atlassian Subject Matter Expert

Summary

The Atlassian Subject Matter Expert (ASME) s a highly adaptable generalist who will work with a collaborative team environment to solve complex inter-domain problems. The Atlassian Subject Matter Expert is willing to work on a diverse, high performing team, always customer-focused and delivers top- notch agile solutions. The ideal candidate brings a mixture of leadership, business acumen, forward thinking, and calculated risk to provide solutions for the toughest challenges. 

Essential Functions
  • Participate in onsite meetings with customers that may require some overnight travel, although the majority of work will be remote
  • Contribute individual expertise in technical architecture and customer development discussions to determine the most appropriate Atlassian response
  • Establish strong relationships with customers to insure the use of technologies are well understood and fit their business objectives and outcomes
  • Keep current with Atlassian technologies and trends and understand the appropriateness for the application and timing of those technologies with current and future customers
  • Conduct instructor-led technical demos and training on JIRA and Confluence

Job Requirements

  • Expertise in Atlassian product suite (JIRA, Confluence, BitBucket, Bamboo, JIRA Service Desk, Portfolio for JIRA, Atlassian's Marketplace)
  • Experience with pre-sales scoping and has the ability to design and deliver Atlassian-based solutions
  • Experience installing, upgrading, integrating, and supporting Atlassian products
  • Familiarity of customizing the Atlassian tools (Workflows, Types, Reports, Dashboards)
  • Strong Software implementation and migration knowledge (SDLC, Agile, DevOps, SCRUM, Waterfall, Coding/Scripting Testing)
  • Experience with API manipulation
  • 3+ years customer consulting experience with a focus in DevOps, Agile Development and Quality Assurance a plus
  • Strong presentation, delivery, and Project Management skills
  • Bachelor's or advanced degree in Computer Science, Engineering, or Math or relevant industry experience and training
 Desired Skills 
  • Certifications: JIRA Administrator, JIRA Service Desk Administrator, Experienced Confluence Administrator
  • Experience with ITSM related Tools (ServiceNow, Remedy, Ivanti,etc)
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