Salesforce Junior Administrator

Location: Atlanta, Ga
Date Posted: 11-28-2018
Hard skills
  • At least 3+ years’ experience managing and customizing SFDC sales & service clouds for 500+ users
  • Hands-on experience with:
    • Using, Visualforce, Apex, Java Javascript and other web technologies
    • Customizing standard objects, creating custom objects, email templates, triggers, rules, workflow, process builder etc.
    • Developer Console and writing SOQL/SOSL queries
    • Release/Change management, using multiple sandboxes and change sets
    • Salesforce lightning version
  • Case management, case escalation, case routing, account/lead/opportunity management etc.
  • Experience with AppExchange and customizing 3rd party add-ons and managed packages preferred
  • Salesforce and CTI/telephony integration in a call center preferred
  • Experience with data integrity, data quality, data migration and data maintenance
  • Experience managing SFDC essential functions such as:
    • User/role/profile/sharing rules including SSO and making inbound/outbound API calls etc.
    • Custom workflow, email templates, process builder, reports, dashboard etc. management
    • Data loader for importing/export purposes to/from other external systems
Soft skills
  • Translating user/business needs into technical solutions, using either SDLC/Scrum methodology
  • Excellent analytical/communication/documentation/problem-solving skills
  • Excellent team player with a positive can-do attitude and able to work in a self-driven environment
  • Provide after-hours support as and when needed
  • Bachelor’s degree required
  • Salesforce administration certification required
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