IT Project Manager - ServiceNow

Location: Atlanta, Ga
Date Posted: 12-26-2018
Our Fortune 300 client is currently seeking an IT Project Manager within our Client Technology Support area in our Atlanta, GA location.  Our IT department develops and maintains an exciting range of technical initiatives including predictive analysis, AI, mobility and more.  This project manager role is responsible for providing oversight of strategic initiatives to delivery technical solutions.   You will manage multiple projects with a primary focus on managing scope, timelines, cost, risks/issues and communications in accordance with the client project management framework.  IT Project Manager will also working with our PMO to continually adhere, govern and improve project practices within our IT department. 
The ideal candidate will have a background in working with service management and infrastructure projects.  Projects will include moving of several legacy service management modules into ServiceNow.  This candidate will need to be able to coordinate activities with multiple areas including security and operations support teams.  Strong experience in vendor management should be represented in this candidate’s resume.  The work in this area is fast paced, requiring a project manager that is very organized to handle multiple initiatives concurrently.  An individual that can build relationships is sought in this area.
Primary Responsibilities and Activities 
  • Manage scope, requirements, timeline, cost, quality, human resources, communications and integration
  • Identify and manage risks / issues and development of mitigation plans
  • Lead meetings for status reporting, scheduling, requirements, resource assignments and deliverables
  • Maintain document control and track project activities and team communications
  • Prepare project reports and dashboards as required by the management team
  • Ensure project repository is built and maintained
  • Develop and review project status with project team and create weekly reports
  • Manage outsourced teams (off-site) including vendor engagements
  • Develop and publish communications to project teams, management and project stakeholders
  • Provide guidance on process and deliverables to the project team
  • Lead project teams in strategic meetings and follow up with meeting notes
 Job Requirements 
  • Extensive experience with project management and all phases of the project lifecycle
  • Working knowledge of standard waterfall and agile (SCRUM) methodologies
  • Minimum 5 years of experience as a project manager, handling multiple medium to large projects concurrently
  • Possess good problem solving and resolution skills and a high level of analytical skills
  • Good interpersonal skills; effective team player and leader
  • Strong project planning skills using appropriate PM tools: MS Project, MS Office, etc.
  • Strong organizational skills with an attention to detail
  • Facilitate cross-functional, intra-department, and inter-department communications and cooperation
  • Understands Business and System Requirements as they map to a traceability matrix 
  • Ability to communicate effectively both orally and in writing
  • Ability to facilitate large meetings with all management levels in attendance
  • Ability to take ownership of issues to resolution
  • Ability to influence others to move to a common goal
  • Knowledge of HP Service Manager and/or ServiceNow
Qualifications and Education 
  • Bachelor’s Degree preferably in Information Systems, Computer Science, Engineering, Project Management or related field, equivalent combination of education and experience
  • Project Management Certification
Preferred Skills
  • ServiceNow Certification\
  • Experience with MS Project Server (PWA) or enterprise resource and portfolio tools
  • Experience with MS SharePoint
  • Knowledge of HP ALM – Quality Center
  • Ability to mentor others
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